Terms of service

Terms of Service

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Welcome to LITSI — Love Is The Secret Ingredient.
By accessing our website or purchasing from us, you agree to the following Terms of Service. Please read them carefully.

1. Overview

This website is operated by LITSI. Throughout the site, the terms “we”, “us” and “our” refer to LITSI.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional policies referenced here (Shipping Policy, Returns Policy, Privacy Policy).

If you do not agree to all the terms and conditions, you may not access the website or use any services.

2. Products & Made-to-Order Policy

All LITSI products are made-to-order. This means items are printed and produced after an order is placed.

Because of this:

  • Products may vary slightly from mockups

  • Production time applies before shipping

  • Orders cannot be modified or canceled once production has begun

We believe intentional creation matters more than speed.

3. Pricing & Payments

All prices are listed in USD unless otherwise stated.

We reserve the right to:

  • Modify product prices at any time

  • Correct pricing errors

  • Limit or refuse orders at our discretion

Payments are securely processed through third-party providers (such as Shopify Payments, PayPal, etc.). We do not store your payment information.

4. Shipping & Delivery

Shipping times include production + transit.

Estimated timelines are provided for convenience but are not guaranteed. Delays caused by carriers, customs, weather, or external factors are outside of our control.

For full details, please review our Shipping Policy.

5. Returns & Refunds

Due to the made-to-order nature of our products, we do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size selection

  • Personal preference

We do offer replacements or refunds for items that arrive damaged or with manufacturing defects.

For full details, please review our Returns & Refunds Policy.

6. Intellectual Property

All content on this site — including designs, logos, text, images, and branding — is the intellectual property of LITSI and may not be used, copied, or reproduced without written permission.

7. User Conduct

You agree not to:

  • Use our site for unlawful purposes

  • Violate intellectual property rights

  • Submit false or misleading information

  • Attempt to interfere with the site’s functionality or security

We reserve the right to terminate service to anyone violating these terms.

8. Disclaimer & Limitation of Liability

Our products and services are provided “as is” and “as available.”

LITSI shall not be liable for:

  • Indirect or incidental damages

  • Losses related to shipping delays

  • Misuse of products

To the fullest extent permitted by law, our liability is limited to the purchase price of the product.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Updates will be posted on this page.

Continued use of the website after changes constitutes acceptance of those changes.

10. Contact Information

For questions about these Terms, please contact us at:

📩 [your support email here]

🤍 Closing Note (on-brand)

LITSI exists to spread love, intention, and respect — for ourselves and for others.
Thank you for choosing to be part of this journey.