Refund policy

Returns & Refunds Policy

At LITSI — Love Is The Secret Ingredient, every piece is created with intention and printed especially for you. Because of this, our return policy follows a thoughtful and transparent approach.

🌱 Made Just for You

All of our products are made-to-order. This means each item is printed specifically after your purchase, helping us reduce waste and create with purpose.

For this reason, we do not accept returns or exchanges due to:

  • Change of mind

  • Ordering the wrong size

  • Personal preference

  • Incorrect address provided at checkout

We kindly ask you to review our Size Guide carefully before placing your order.

🛠️ Defective or Damaged Items

Your satisfaction matters to us.

If your item arrives with:

  • A manufacturing defect

  • A printing error

  • Damage caused during production or shipping

We will gladly replace the item or issue a refund at no cost to you.

📩 To request a replacement or refund, please contact us within 7 days of receiving your order and include:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

Email us at: LT.CREATIVE.LLC25@gmail.com

Once approved, we will take care of the rest.

🤍 Our Promise

We stand behind the quality of our products and the message they carry.

Every LITSI piece is more than clothing — it’s a reminder:
To love yourself.
To move with kindness.
To live from what’s real.

Thank you for choosing to wear love and support intentional creation.

With gratitude,
LITSI