Shipping policy
Shipping Policy
At LITSI — Love Is The Secret Ingredient, every order is created with intention and made especially for you. Please take a moment to review our shipping details below.
📦 Order Processing
All LITSI products are made-to-order. This means each item is printed and prepared after your purchase.
Processing time:
🕒 2–5 business days
(This includes printing, quality check, and packaging.)
During high-demand periods (launches, holidays), processing times may vary slightly.
🚚 Shipping Times
Once your order is shipped, estimated delivery times are:
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USA: 3–7 business days
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Canada: 5–10 business days
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International: 7–20 business days
Shipping times are estimates and may vary due to carrier delays, customs, or local conditions.
💰 Shipping Costs
Shipping rates are calculated at checkout based on:
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Destination
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Product type
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Order size
We do our best to keep shipping costs fair and transparent.
Please note: shipping fees cover logistics, handling, and carrier costs and are non-refundable.
🌍 International Orders & Customs
For international orders:
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Customs fees, duties, or taxes (if applicable) are the responsibility of the customer.
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We are not responsible for delays caused by customs processing.
🏠 Incorrect Address
Please ensure your shipping address is correct before completing your order.
If an order is returned due to an incorrect or incomplete address provided by the customer, we are unable to offer a refund or free reshipment.
🤍 Our Commitment
We don’t rush creation — we honor it.
Each piece is made with care, designed to remind you (and the world) that love is what truly matters.
Thank you for supporting intentional fashion and choosing to wear love.
With appreciation,
LITSI